Terms of service

1. Who we are

Owner: Mari Carmen Martínez
Customer service: Héctor Navarro
Address: Calle Viola, Garrucha, Almería (Spain)
Email: dogorahelp@hotmail.com · Phone: +34 640 23 85 24
Trade name: Dogora · Website: www.dogoraa.com

2. Purpose

These terms govern the purchase of natural cosmetics, oils and aromatherapy products at www.dogoraa.com. By placing an order you confirm that you are over 18 and accept these terms. The version in force at the time of your order always applies.

3. Products

We describe each product as accurately as possible: ingredients, size, how to use and delivery time. Photos are for guidance and there may be small differences in colour or packaging.

If a product sells out after your order, we will let you know and refund its full price.

4. Prices and offers

All prices are in euros and include VAT. The crossed-out price is the product's previous reference price.

Offers (such as the half-price essence with the diffuser or the 3-essence pack) are applied automatically in the cart while they are active and while stocks last. If there is an obvious pricing error, we will let you know and you can confirm the order at the correct price or cancel it with a full refund.

5. How to buy

Add products to your cart.
Enter your shipping details and choose a payment method.
Confirm your order.
You will receive a confirmation email with a summary of your purchase.

The contract is concluded when you receive that email. We keep the electronic record of your order and you can request it at any time.

6. Payment

We accept the payment methods shown at checkout. Payments are processed through Shopify's secure gateway; we never see or store your card details. We may cancel orders with clear signs of fraud.

7. Shipping

Destinations, delivery times and conditions are set out in our Shipping policy. Delivery will never exceed 30 calendar days from order confirmation; if it does, you can cancel and we will refund everything you paid.

8. Returns and warranty

You have 14 calendar days to withdraw from your purchase and a legal guarantee, as set out in our Refund policy. For hygiene reasons, cosmetics that have been unsealed or opened cannot be returned unless they are defective.

9. Using the products

Our products are cosmetics for external use. Use them following the instructions on the product page and packaging:

Essential oils (tea tree, sweet orange and diffuser essences) are highly concentrated: never apply them undiluted to the skin, always dilute them in a carrier oil and do not swallow them.
If you have sensitive skin or allergies, test on a small area 24 hours beforehand. Stop use if irritation occurs.
Keep out of reach of children and avoid contact with eyes. During pregnancy, breastfeeding or illness, consult a professional first.
If you have pets, do not diffuse essential oils in closed spaces where they are present.

We are not liable for damage caused by use other than as indicated.

10. Intellectual property

The texts, photos, designs and logo of this website belong to Dogora or its suppliers and may not be copied without permission.

11. Personal data

We process your data in accordance with our Privacy policy, the EU General Data Protection Regulation (GDPR) and Spanish Organic Law 3/2018 (LOPDGDD).

12. Complaints and applicable law

You can send any complaint to dogorahelp@hotmail.com and we will reply as soon as possible. You can also contact the consumer services in your region. These terms are governed by Spanish law, and as a consumer you can go to the courts of your place of residence.